Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing time typically takes 1-3 business days, and shipping time varies based on your location. Most U.S. orders arrive within 5-7 business days after shipping. International orders may take 10-20 business days depending on customs and local shipping carriers.
Creating an account is easy! Simply click on the “Sign Up” or “Create Account” button at the top of our website. Enter your email, set a password, and follow the prompts to complete registration.
If your order has not been shipped, you can update your shipping address by logging into your account and navigating to the “My Orders” section. If you need further assistance, contact us at contact@geprofileicemaker.shop as soon as possible.
Once your order ships, you will receive a tracking number via email. You can use this tracking number to check the delivery status on the carrier’s website. You can also track your order by logging into your account and visiting the “Order History” section.
No, we do not store your credit card information. All transactions are securely processed through encrypted payment gateways to ensure your financial data remains protected.
Yes, sales tax is applied to orders based on local and state tax regulations. The total amount, including applicable taxes, will be calculated at checkout.
We currently ship to [list applicable countries]. If you are unsure whether we ship to your location, please contact us at contact@geprofileicemaker.shop for assistance.
Whenever possible, we ship all items in one package. However, if an order includes multiple products or items from different warehouses, they may arrive in separate shipments. You will receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for eligible products. Items must be unused, in original packaging, and include all accessories. For full details, please visit our Refund and Returns Policy page. To initiate a return, contact contact@geprofileicemaker.shop.
We’re sorry for the mistake! Please email contact@geprofileicemaker.shop with your order number and a photo of the incorrect item. We’ll arrange for a replacement or refund.
If your order arrived damaged, contact us immediately at contact@geprofileicemaker.shop with photos of the damaged item and packaging. We will resolve the issue with a replacement or refund.
Once your return is approved, we will provide you with a return shipping address and further instructions via email.
Our support team is available via email at contact@geprofileicemaker.shop. We aim to respond within 24-48 hours.
If your order has not been shipped, contact us immediately at contact@geprofileicemaker.shop to update your address. If your order has already been processed, we may not be able to make changes.
You can cancel or modify your order within 24 hours of purchase, provided it has not been shipped. Contact us as soon as possible for assistance.
At this time, we do not offer pre-orders. However, you can sign up for notifications to be alerted when an item is back in stock.